“ The reason superusers go rogue is usually frustration, says Marquis. “It’s a symptom of the IT organization being unable to meet or even understand the needs of its customers,” he says. “Otherwise, it wouldn’t be happening.
— Hank Marquis, director of ITSM, quoted in the Infoworld article Guerrilla IT: How to stop worrying and learn to love your superusers
by Dan Tynan http://www.infoworld.com/article/08/04/14/16FE-guerrilla-it_1.html
by Dan Tynan http://www.infoworld.com/article/08/04/14/16FE-guerrilla-it_1.html
